Privacy Policy | Vortwraxnlox

Information We Collect

We collect information that you provide directly to us when you use our services, including:

Name and contact information (email address, phone number, mailing address)
Property information and service requests
Communication preferences and correspondence
Payment information processed through secure third-party payment processors

We also automatically collect certain information when you visit our website, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our yard cleanup services
Process service requests and communicate with you about your account
Send you service-related updates, invoices, and support messages
Respond to your inquiries and provide customer support
Analyze website usage and improve user experience
Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract Performance: To fulfill our contractual obligations when you request our services
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: To operate our business, improve our services, and communicate with you, where such interests are not overridden by your rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transfer, such as a merger or acquisition

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of personal data with restricted access
Regular security assessments and updates
Employee training on data protection practices

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data under certain circumstances
Restriction: Request restriction of processing of your personal data
Data Portability: Receive your personal data in a structured, commonly used format
Objection: Object to processing of your personal data for certain purposes
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal data receives adequate protection, including:

Using standard contractual clauses approved by relevant data protection authorities
Ensuring that third-party service providers maintain adequate data protection standards

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Specific retention periods include:

Service records: Retained for the duration of our business relationship and for a period thereafter as required by law
Website analytics data: Retained in aggregated form for up to 26 months
Marketing communications: Until you opt out or request deletion

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns. Google's privacy policy applies to this service.
Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website. You can opt out through Google's Ad Settings.
Google Analytics: Helps us understand how visitors use our website. Data is collected anonymously and used for statistical purposes.
Google Maps API: Provides mapping functionality when displaying service areas. Google's privacy policy applies to location data.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies.

Cookie Usage

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Vortwraxnlox
100 Cropton Ct
Roseville, CA 95747
United States
Phone: +1 (916) 250-2924
Email: info@vortwraxnlox.world